Privacy Policy
Last updated: 8th December 2025
This Privacy Policy explains how your personal information is collected, used and protected when you visit this website or work with Gayle Rowcroft for coaching and grief support services.
Your privacy matters, so please read this carefully. By using this website, you agree to the practices described here.
1. Information We Collect
1.1 Information You Provide Directly
This may include:
- Your name
- Email address
- Phone number
- Any details you submit through contact forms
- Information provided when booking or attending sessions
1.2 Information Collected Automatically
When you visit the website, basic technical data may be collected, such as:
- IP address
- Browser type
- Pages viewed
- Time spent on the site
This helps improve the website’s performance and user experience.
1.3 Cookies
The website may use cookies or similar technologies to:
- Improve loading speed
- Analyse site usage
- Remember your preferences
You can adjust cookie settings in your browser at any time.
2. How We Use Your Information
Your information is used for:
- Responding to enquiries
- Managing bookings and delivering coaching sessions
- Sending confirmation emails or session reminders
- Providing updates or resources you request
- Improving the website and services
Gayle does not use your information for unrelated marketing, nor does she sell or share your details with third parties for advertising.
3. Legal Basis for Processing Your Data
Your data is processed under the following grounds:
- Consent: When you submit a form or sign up voluntarily
- Contractual necessity: When information is needed to deliver a booked service
- Legitimate interests: Basic website analytics and service improvement
4. Sharing Your Information
Your data is only shared when necessary to run the service, for example:
- Website hosting providers
- Booking or payment platforms (if used)
- Email or CRM tools that help manage communications
These providers keep your data secure and are not allowed to use it for their own purposes.
Gayle will never sell your data or share it with irrelevant third parties.
5. Data Storage and Security
- Your information is stored securely using reputable tools and platforms.
- Reasonable steps are taken to protect your data from loss, misuse or unauthorised access.
- Only essential people or systems can access your information.
6. How Long Your Data Is Kept
Your data is only kept for as long as necessary to:
- Deliver coaching sessions
- Meet legal, accounting or administrative requirements
After this, it will be securely deleted or anonymised.
7. Your Rights
You have the right to:
- Request a copy of the information held about you
- Correct inaccurate information
- Ask for your data to be deleted
- Withdraw consent at any time (where consent is the basis for processing)
- Object to certain types of processing
To exercise any of these rights, simply contact Gayle using the details below.
8. Children’s Privacy
This website and Gayle’s services are not intended for individuals under 18.
No personal data from children is knowingly collected.
9. Links to Other Websites
The website may include links to external sites. Gayle is not responsible for the content or privacy practices of those websites.
10. Changes to This Policy
This Privacy Policy may be updated occasionally. Any changes will appear on this page with a revised “Last updated” date. Continued use of the site means you accept the updated terms.
11. Contact Information
If you have any questions or want to make a data request, please contact:
Email: gayle.rowcroft@outlook.com